The following services are not included with any subscription:

• Admin
• Copywriting
• Video editing although we can do so on a separate per project basis
• Animations although we can do so on a separate per project basis
• Squarespace, WordPress, Wix or other website builders although we can do Webflow on a separate project basis
• UX/UI Design Coding (HTML/CSS/JS)
• Photoshop Art or complex photo manipulation
• 3D / CAD
• App Development although we can do so on a separate per project basis

However, we are a very talented bunch and can work on the majority of these on a "per-project" basis - so get in touch and we can provide a tailored quote for this type of work, how's about that? :)

Defining how many designs or requests our Hatchly designers can deliver on a daily basis is extremely hard to predict as:
‍
• Design is a creative process
• Requests come in all shapes, sizes and complexities
• Revisions on previous requests also have to be factored in

However, a rough estimate of what can be achieved from a designer on a daily basis is:

• 1 illustration (more if they are not too complicated)
or
• 2 social media graphics
or
• 2 display ads
or
• 3-4 pages of a brochure, e-book, report, or slide deck
or
• 1 flyer
or
• 1 logo
or
• First draft of a landing page (if simplistic/redesign) 

Absolutely! 

We have a dedicated printing partner, so if you do require anything to be printed, please email info@hatchly.co.uk and we can provide a tailored quote for you. :) 

We have partnered with Manyrequests who are currently managing our backend customer dashboard, so you will initially receive an email from them to setup your password. Your dashboard will then be ready for you to sign in and start submitting design requests straight away! You can also manage your profile and subscription through this as well.

You shall also receive a welcome email from us and a personal email from your dedicated account manager to thank you for signing up and to help with your on-boarding.

For any more questions, please contact us at info@hatchly.co.uk

We want to make it as easy as possible for you so simply login to your account and cancel straight away. Alternatively, feel free to email us at info@hatchly.co.uk and we can take care of that for you.

We work on your designs every working day and we endeavour to get your designs back over to you as soon as possible.

On average we typically send the design back over to you within 24-48 hours. However, this can vary depending on:

- The complexity of the design request(s)
- The clarity of instructions in the brief / design request(s)
- The number of pages / slides you require

With all of our subscriptions, you can ask for as many design requests as you like. We work as much as possible (see above as to how much on a daily basis) on your designs and update you on a daily basis with where we are at with things. You are also partnered with a dedicated account manager so if you need something to take priority over another, we can take care of it.

Furthermore, if you need any modifications or tweaks to your design request, ask as many times as you like until we get it right!  

If you would like to book a demo to see how it all works first-hand, please click here.

If you would like to increase your design output, we can increase the amount of designers onto your plan. Please drop us an email at info@hatchly.co.uk and we can arrange a personalised package to suit your needs. 

You own absolutely everything we send over - we even include the source files if you need to make your own changes in future.